Terms and Conditions

The kitchen must be cold and clear. Cooking equipment shut down and cooled, food and containers removed from the line, and the area free of staff working. A crew arriving to a live kitchen cannot start, and a visit lost that way is chargeable.

Roof access must be arranged. In multi-tenant buildings across Etobicoke this usually requires the landlord's or property manager's permission. WSIB clearance and liability insurance certificates are supplied with every quote so that permission can be obtained in advance. Where roof access is refused or unavailable on the night, the rooftop portion cannot be completed and the certificate will say so.

Safe access is required. Roof hatches, ladders and walkways must be in a safe and usable condition. Where a technician judges access unsafe, work stops. That judgement is not negotiable on the night, and the reason is recorded in writing.

Utilities. Hot water, power and drainage are needed on site. Where they are unavailable, say so when booking, because it changes what can be done and how long it takes.

Pre-existing damage. Ageing ductwork, corroded panels, failed sealant, worn fan bearings and damaged roof membrane are photographed and reported. Etobicoke Hood Cleaning Pros is not responsible for pre-existing defects, and does not accept responsibility for a component that fails during normal cleaning because it had already deteriorated.

Payment. Invoices are issued on completion and are payable within the terms stated on the invoice. Scheduled-contract customers are invoiced per visit against the agreed schedule price. Overdue accounts may have future bookings held until the account is settled.

Cancellation. Bookings cancelled with at least 48 hours notice are rescheduled at no charge. Cancellations inside 48 hours, and visits lost because the kitchen was not accessible or not shut down, may be charged at up to the full visit price, because the window and the crew were committed.

Rescheduling by us. Where a visit has to be moved, for weather preventing safe roof work or for another reason outside reasonable control, you will be told as early as possible and the visit rebooked at no charge.

Insurance. Etobicoke Hood Cleaning Pros carries liability insurance and holds WSIB clearance, and certificates for both are supplied before work starts. Damage caused by negligence during the work is covered by that insurance.

Limits. Liability does not extend to pre-existing defects, to loss of business or profit, or to the consequences of a system that could not be fully cleaned because access was unavailable and the recommended access work was declined. Nothing in these terms limits liability where the law does not allow it to be limited.

Compliance. The certificate records work carried out to the NFPA 96 standard. It is not a guarantee of the outcome of any inspection by Toronto Fire Services, a public health inspector or an insurer, none of whom are bound by a contractor's document. The NFPA 96 page explains what the standard requires of you as the operator.

Governing law. These terms are governed by the law of the Province of Ontario. Disputes should be raised directly first, because almost all of them are resolved by looking at the photographs together.